Introduction
At Hygge Investment Pty Ltd ACN 653 451 775, Hygge Capital Pty Ltd ACN 653 449 131 & Hygge Holding Group Pty Ltd ACN 686 442 937 (together, Hygge), we recognise the importance of privacy and are committed to maintaining the confidentiality of our clients’ personal information. This Privacy Policy outlines our practices in handling and protecting the personal information we collect and use while providing our services.
Collection of Personal Information
Our primary purpose in collecting personal information is to provide you with tailored investment services and products. The information we collect varies depending on the services you require and may include personal identification details such as your name, address, and contact information. We also gather financial data, including your investment history and income details, to offer suitable investment advice and products.
To enhance our services, we may also collect information from third parties, such as credit reporting bodies, financial advisors, or other institutions. This collection is conducted with your consent and in accordance with applicable laws.
Consequences of Not Providing Personal Information
If you do not provide us with some or all the personal information we request, we may not be able to:
(a) assess your application for a financial product or service;
(b) process your transactions or manage your account;
(c) comply with our legal and regulatory obligations; or
(d) provide you with the products, services, or communications you have requested. Where the collection of personal information is optional, we will endeavour to make this clear at the time of collection.
Collection Required or Authorised by Law
In some circumstances, we may be required or authorised to collect personal information about you by or under an Australian law or a court/tribunal order. Where this applies, we will take reasonable steps to notify you of the relevant law or order at the time of, or before, collection (or as soon as practicable thereafter), unless doing so would be inconsistent with our legal obligations. Applicable laws that may require or authorise our collection of personal information include, but are not limited to, the Australian Securities and Investments Commission Act 2001 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and the Corporations Act 2001 (Cth).
Use and Processing of Personal Information
The information we collect is integral to delivering our services. We use this information to manage and administer your investment portfolio, communicate effectively about account updates, and to comply with legal and regulatory obligations.
Furthermore, we use your personal information to conduct market research and analysis, which aids in improving our services and tailoring our product offerings to better meet your needs.
Disclosure of Personal Information
Hygge may share your personal information with third parties in certain circumstances. This includes sharing with service providers who assist in the administration of our services, such as IT support and legal advisors. We may also disclose your information to regulatory authorities as required by law.
In situations where your information is shared with third parties, we ensure that these entities respect the confidentiality of your data and adhere to similar standards of data protection as Hygge.
Security Measures
We prioritize the security of your personal information and employ a variety of measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include advanced technology solutions, secure data storage practices, and comprehensive employee training on data protection.
Data Breach Protocol
In the unlikely event of a data breach, Hygge is prepared to act swiftly to mitigate any potential harm. We will notify affected individuals and relevant authorities as required by law and take immediate steps to secure any compromised data.
Direct Marketing
From time to time, we may use your personal information to inform you about new investment opportunities or services. You have the option to opt-out of receiving such communications at any point.
Your Rights
You have rights concerning your personal information, including the right to access, correct, or request the deletion of your data. If you wish to exercise any of these rights, please contact us using the details provided below.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory changes. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Complaints
If you believe that we have breached the Australian Privacy Principles, a registered binding APP code, or any other applicable privacy obligation, you may make a complaint to us by:
Email: service@hyggeinvestment.com.au
Post: Complaints Officer
Suite 401/55 Chandos Street, St Leonards NSW 2065
Phone: 1300 881 302
We will acknowledge receipt of your complaint within 5 business days. We will investigate the matter and endeavour to provide you with a response within 30 days of receipt of the complaint. If we require additional time to investigate, we will notify you of the expected timeframe.
If you are not satisfied with our response, you may refer your complaint to the OAIC:
- Website: www.oaic.gov.au;
- Phone: 1300 363 992;
- Post: GPO Box 5218, Sydney NSW 2001.
You may also be entitled to refer certain financial services complaints to the Australian Financial Complaints Authority (AFCA), which provides free and independent complaint resolution:
Contact Information
For any inquiries or concerns regarding this Privacy Policy or our handling of personal information, please contact us at info@hyggeinvestment.com.au or on 1300 881 302.
